WHY OUTSOURCE YOUR HELP DESK?

Our help desk services are available to help you with supporting your end-users during regular business hours, after hours, or a combination of both. Our 24/7 Support means your end users are always our top priority.

LET US TAKE THE PRESSURE OFF OF YOU

  • Basic End-User Support
  • Update passwords
  • Install software
  • Uninstall software
  • Provision new accounts
  • Holiday/Weekend coverage
  • Spyware/Virus Removal
  • VPN and Remote Access setup
  • Provide Leve I or Level II Support
  • Wi-Fi and Network Support
  • Resolve browser issues
  • Patch and Security Updates
  • Software Upgrades
  • Scanner and Printer support
  • Microsoft 365
  • G-Suite
  • Vendo Management
  • License Management
  • License Audits
  • Outlook configuration
  • Window, Mac, and Linux
  • Cloud Services
  • Resolve error messages
  • Firewall Rule Changes
  • Policy Management
  • Table and Mobile support
  • Request tracking
  • Maintain Documentation
  • Backup Management

BREAK THE MOLD – HELP DESK WORKFLOWS THAT WORK

Most help desk providers force you to conform to their workflows and process. By taking a different outlook and investing in your success, we work with you to develop workflows that work for your organization. We always look to implement whatever is easiest for your organization and end-users.

Website Transfer

Design a workflow that works for you

  • Easy ticket submissions

  • Available 24/7

  • 24/7 live answer and ticket submission

  • Easily track issues and progress

Get Started

Help Desk solutions that align with your needs

Every organization is different. We get that and understand that one solution doesn’t fit all. We take an individual approach when planning your Help Desk services and want to make sure we develop a process that is easy and intuitive to your end users.

Help Desk Workflow